Refund and Returns Policy

At Digital Planet IPTV, we want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the service you purchased is not the best fit for your requirements and you have attempted to resolve issues with our support staff, we want to make things right.

7-Day Money Back Guarantee

All our subscription plans come with a 7-day money-back guarantee. If you are not satisfied with the service within the first 7 days of your purchase, you can request a full refund.

Refund Eligibility

• The request must be made within 7 days of the initial purchase date.
• Refunds are only applicable to new subscriptions.
• Issues must be reported to our support team first to allow us a chance to resolve them.

How to Request a Refund

To request a refund, please contact us via email at support@dgtl-planet.uk or via WhatsApp. Please include your order number and the reason for the refund request.

Processing Refunds

Once your refund request is received and approved, we will process the refund to your original method of payment within 5-10 business days.